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Services

For the basics of service configuration, check out the introduction. Here we cover some of the more advanced topics.


Service categories

These are used to present your services in a grouped manner on the self-booking homepage. It is also used in the appointment window in the staff calendar, which makes it easier to find the correct service type when making an appointment. To add a new service category, go into Services -> Categories. Tap New category, enter the name and tap Create. You can now select this category in the Service type setup.

The order of the categories is preserved when presenting the service types. To change the order, simply tap on the category and use the buttons to move a category up or down in the list.


Service durations

A service type can have multiple durations. You could for example have a service type, "Oil Massage", with durations of 60 and 90 minutes. To add a new duration, tap the Add button under Service durations. Each duration has an individual setting of what price is displayed to the client.

Show duration in self booking

This option is only relevant for service types that have only one single duration. If the service is of a type where the client expects it to last for a certain duration, e.g. a massage, you may want to have this enabled. But if the service is of a type where the client typically just expects to "get the job done", for example a hair cut, you probably want to have this option disabled.

Future price change

This is useful if you have an upcoming price change. If you for example plan to increase the price on January 1:st the next year, you want clients who book appointments for the current year to see the current price. But you want those who book appointment on January 1:st and later to see the new price. Then you simply set the new price and the date on which it will take effect. When the day comes when the new price should take effect, the system will automatically make this new price the default price and clear this option for you.

Prepare/Restore time

With most types of services, you will naturally need some time between appointments to get everything in order. For example: after a massage, you typically want to exchange towels, prepare heated towels etc. For a hair cut, you may want to sweep the floor and clean up. That means that with two adjacent appointment of say, 60 minutes each, you won't be able to use those full 60 minutes to attend to the clients.

In many cases, your clients will be understanding of this and realize that a 60-minute service cannot be exactly 60 minutes. But in other cases – depending on your type of business and your clients – you may want to be extra clear about this. In these cases, you may take advantage of prepare and restore time. When using this, you could for example create a service duration that is 55 minutes and a restore time of 5 minutes. That means that the client will only be promised 55 minutes, but the total time of the service will take up 60 minutes in the calendar.

You should always try and make sure that the service duration + prepare/restore time adds up to an even time slot size, to avoid "holes" in the calendar which cannot be utilized. The time slot size is configured in Settings. For example, if you have a time slot size configured to be 30 minutes (services can begin at 00 and 30 minutes past the hour), you could configure a service to be 55 minutes and the restore time to be 5 minutes. This way, it adds up to an even 60 minutes, which will fit nicely into the calendar.

Alternative prices during certain times

This option lets you display alternative prices during certain days or times during the week. If you – for example – have fewer clients during a certain day of the week, you may wish to offer a discounted price during that day. To add an alternative price, tap Add, which takes you to a separate page. Enter the price, select the day of the week and set during which hours the price should be used (for the whole day, set start time to 12:00am and end time to 11:30pm). If you have a future price change coming up, you can configure that for the alternative price in the same way as described in future price change.